As an integral part of development processes, usability engineering methods ensure efficiency and effectiveness of the software, user satisfaction and last but not least the success of the project.
In concrete terms, good usability is only possible through the involvement of real users and the early identification of actual usage requirements. In this way, the amount of work – and costs – that arise later on can be reduced. No unnecessary development costs are invested in the implementation of functions that ultimately no one uses.
For us, usability engineering is a creative process with an interdisciplinary approach. Technology focus and deadlocked structures are broken and not the first but the best variant is being implemented.
Good usability is therefore essential, as it increases sales, boosts productivity and ensures better customer loyalty. On the other hand, expensive maintenance and support costs as well as confusion and frustration among users can be reduced.